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    • About Us
    • Contact Us
    • Resources
      • Terms & Conditions
      • Q&A
    • Customer Portal
Your Clean Bins
  • Home
  • About Us
  • Contact Us
  • Resources
    • Terms & Conditions
    • Q&A
  • Customer Portal

Frequently Asked Questions

 Trash bins are breeding grounds for bacteria, viruses, and fungi. Studies show that over 400 bacteria per square inchmay live inside a trash can. This creates a perfect environment for flies, mosquitoes, and roaches — plus the foul odor can release toxic fumes. Regular professional cleaning keeps your bins safer, cleaner, and healthier. 


 Cleaning bins with a garden hose is messy, time-consuming, and often ineffective. It spreads bacteria and dirty water across your driveway or yard. At YCB Services, we use 200°F hot, high-pressure water with a custom-built cleaning system that deep-cleans and disinfects. We also collect all dirty wastewater and dispose of it safely. Your bins will be fresh, sanitized, and eco-friendly — without the mess. 


 We currently serve all of New Hanover Countyand the eastern part of Brunswick County, NC. Our service areas include Wilmington, Wrightsville Beach, Leland, Carolina Beach, Hampstead, and Castle Hayne. We’re always expanding, so contact us if you’re unsure about your location. 


 We service bins on the day of or the day after your trash and recycling pickup. Our team will confirm your schedule based on your neighborhood’s collection route. 


 We recommend our monthly or bi-monthly cleaning plans to keep your bins consistently clean, odor-free, and pest-free. We also offer one-time cleanings if you’d like to try our service first. 


 No, you don’t need to be home. Just leave your bins curbside on your trash day. Our process is automated, and you’ll receive a text or email notification before and after service. 


 Yes! Your bins will be free of scum, bacteria, and foul odors. While some stains (like paint or tar) may be permanent, your bins will be fresh, sanitized, and deodorized. If you’re unsatisfied, contact us right away and we’ll work to make it right. 


 Bins must be empty for cleaning. That’s why we service them right after your regular trash collection. 


 Yes — 100%! Our process uses much less water than a garden hose, and our custom-built hopper collects dirty wastewater for safe disposal. If needed, we use eco-friendly, biodegradable degreasers and sanitizers that are safe for the environment. 


 No. We never use harmful or hazardous chemicals. 


 Yes! Many neighborhoods and HOA's include our service in their community plans. Contact us to learn more about HOA partnerships. 


 Yes, YCB Services is fully licensed and carries comprehensive commercial liability coverage. 


 Yes — YCB Services is a locally owned, family-run business in Wilmington, NC. Stephan Kraemer and his wife have lived here since 2012, raising four children in the community. 


 Yes, you can update your billing method at any time. 


 Our routes are scheduled by neighborhood. If you let us know at least 24 hours in advance, we’ll suspend your service and resume on your next scheduled date. If our technician arrives and your bins can’t be serviced, the visit will not be refunded. 


 Our yearly plans automatically renew. However, you’ll receive reminders in advance and you may cancel at any time before the new billing cycle begins. 


 Your information is private and will only be used for communication related to your account. We will never share your information with third parties. 


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